Administration overview

Introduces Nuance Management Station and describes how to perform configuration and administrative functions using Management Station, such as:

• Managing Nuance Networks: Designing the Nuance network, configuring services, and deploying the network.
• Monitoring performance and alarms: Monitoring system performance including the operational status of the network, clusters, managed hosts, and services.
• Managing vital signs: Managing data including vital signs and call logs.
• Getting reports: Generating reports for call analysis, to measure system performance, and for billing and capacity monitoring purposes.
• Getting alerts when alarms occur: Alerting designated users when a scheduled report or alarm has been generated.
• Scheduling and managing tasks: Using Management Station to schedule and manage automated tasks.
• Managing user settings: Viewing current security settings and changing user information like contact information and passwords.

Setting diagnostic logging levels

Describes tasks typically completed by a Management Station administrator user, such as:

• Managing user access and modifying diagnostic logging levels.
• Failure recovery strategy and fault tolerance: Suggests a failure-recovery strategy for Management Station and describes how to back up and restore Management Station.
• Optimizing the MySQL database: Describes how to optimize Management Station MySQL database.

Management Station advanced topics

Describes topics of interest to the Management Station advanced user such as how to create custom roles, send SNMP traps, and how to manually start and stop Management Station. Also provides supplemental information on diagnostic log files, vital sign counters, and the Management Station database schema. Offers troubleshooting tips.

Configuration roadmap

Logging for Nuance speech products